![]() That being all being said, I don’t feel guilty for expressing this publicly even though I have never even attempted to contact support. If this platform makes me create an account just to use the full potential of my hardware, then I can only assume that some sort of diagnostic logging must be sent back to Steel Series. If an application cannot effectively run on that, then I’m not sure how you can call your application production ready (and you should probably revert to a build where this didn’t happen). ![]() Vanilla, fully patched, no antivirus, and I’m the local administrator. My setup as a whole is really as straight forward as it gets. I also have disabled just about everything you can as far as Microsoft Defender allows you to (without scripting or local group policy objects/registry edits). The reason why I’m confident this is most likely happening to a large share of people is this- my operating system and all device drivers and applications are constantly updated and fully patched. I’ve created a simple batch file that fixes the vast majority of issues with one click- it just restarts Windows explorer and restarts the GG application. But regardless, it’s still rather frustrating. Overall (and thankfully), I haven’t noticed that this has affected really anything else with Windows or other applications. I’ve also seen this sometimes essentially break the functionality of their own application as well (as in, the application has not crashed or become frozen and can still be interacted with, but hardware features of connected devices cease to function without significant user intervention). I’ve found this can sometimes disconnect and reconnect audio devices. I observe their fully patched application partially crash Windows Explorer all the time, specifically elements relating to the proper display of sound devices within the system tray UI. There is a rather large issue with the entire application as a whole that I believe contributes to a large variety of issues all users experience. There’s definitely some issues they need to address and hopefully their company’s PR/Communications team is active in this subreddit (or at least aware of it) so they can at least get some ideas of the issues people are reporting. Posts that do not fit into flair categories will promptly be removed at moderator discretion. 99% of all threads should get auto tagged automagically. You are doing a major service to yourself and our community. This helps our sub stay streamlined and quickly searchable for other on target threads. If your post manages to slip by the auto flair feature, please take a second and do so on your own. Rule 5 - Automoderator is currently reporting in and standing by. Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued. A ban may follow depending on the severity. Rule 3 - Absolutely zero tolerance for foul or aggressive language. If you have an urgent matter, please open a help desk ticket! Our inboxes are always full and we most definitely will not be able to get in touch with you right away. All time is donated by the team after regular work hours. They do not work in this subreddit full time. They are marked by an orange SteelSeries flair. Rule 2 - Some of the mods of this sub are SteelSeries representatives. All RMA related tickets will be auto removed by AutoModerator. All support matters will be handled directly through your ticket and our ticket system. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. All Support related threads must have a customer support ticket either currently open or recently resolved. ![]() Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. ![]() Sub Categories and Filters AUDIO KEYBOARD MOUSE CONTROLLER MOUSEPAD SOFTWARE Posting Rules National Holidays and are closed for business accordingly. We hope you enjoy your stay and find this sub to be a friendly and helpful community. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. Stay awhile and listen! Please review the quick links and rules we have listed below. STEELSERIES SHOP OPEN A SUPPORT TICKET VIEW OUR FAQ STEELSERIES ENGINE DOWNLOAD TECH BLOG Winning is Everything ![]()
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